Frequently Asked Questions (FAQ)
Below are answers to the most common questions about our water stations, service, and installation. If you need more details or have a specific requirement, feel free to contact us directly.
Water stations
What types of water stations are available and how do they differ?
We offer a range of bottle fillers, drinking fountains, and combined units. The main differences are in capacity, activation type (manual or contactless), and whether the unit is designed for indoor or outdoor use.
Do the stations require a direct connection to the water supply, or are freestanding options available?
All of our stations connect directly to your building’s water supply. Most units also require drainage. Electricity depends on the model: manual units do not need power, while contactless or UVC-equipped models require an electrical connection. We’ll help determine the exact requirements based on the unit you choose and where it will be installed.
Filtration
What filtration technology is used in the station, and what contaminants does it remove?
Our stations use multi-stage filtration. It reduces chlorine, taste, and odour, as well as common contaminants such as sediment, micro-particles, and certain heavy metals. The result is clean, fresh-tasting water without altering the natural mineral content.
How often do the filters need to be replaced, and how do I know when it’s time to replace them?
Most units include a filter status indicator with three lights. Green means the filter is in good condition. Yellow means it’s approaching the end of its service life. Red means it’s time to replace the filter.
Hygiene & safety
What is the Quasar UV-C system, and how does it ensure water hygiene?
Quasar is a UVC-LED disinfection system that treats the water right at the point of dispense. It uses UV light to neutralise over 99.99% of bacteria and viruses as the water is delivered, including pathogens that can survive traditional filtration. Because the disinfection happens at the spout, there’s no pipe length after treatment where bacteria could regrow. It’s chemical-free, mercury-free, and designed for long-term reliability in high-use environments.
What does FreshShield antimicrobial protection do, and where is it applied on the station?
FreshShield™ is a built-in antimicrobial surface protection. It helps stop bacteria and microbes from growing on high-touch areas of the station, keeping it cleaner and more hygienic between uses. It also reduces odours and surface wear over time.
Installation & shipping
Do you provide installation services, and how long does the process take?
The station connects to a standard water supply line, so your facility maintenance staff or any local plumber can handle it easily. In most cases, the installation takes 1–2 hours. We provide clear installation instructions, and if needed, we can assist remotely to make sure everything is set up correctly.
How long does shipping take?
Our stations are prepared and configured to match your location and requirements. Standard lead time is 2–3 weeks. If a unit is in stock, shipping may be faster, but we confirm timelines when placing the order.
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